Support Center

Our Platform Services Team works alongside you to ensure your credit, collections, and AR operations run smoothly every day. From onboarding to troubleshooting, we’re here to help you solve challenges quickly and get the most out of your investment.

Contact Support

Contact Us

Our US-based Support Team is available by chat, phone, or ticket to provide fast, reliable assistance.

Live Chat

Connect with a Platform Specialist on any business day from 9:00 AM – 6:00 PM CST for real-time assistance.

Open a Support Ticket

Receive quick, convenient, and personalized support on any issue.

Call Support

Speak directly with a Platform Specialist at (703) 596-8089 during business hours, 9:00 AM – 6:00 PM CST.

Technical Support for the Bectran Platform

Report Issues and Request Support

If you already have login access, the Support Portal is the fastest way to get help. Access the Knowledge Base, submit new cases, and manage past requests all in one place.

Can’t Log In to Request Support?

No problem — you can still create a support case without logging in. Our dedicated support team will ensure your request is routed quickly and resolved efficiently.

Resources and Insights

Explore the forefront of O2C innovation.