Support Center

Our Platform Services Team works alongside you to ensure your credit, collections, and AR operations run smoothly every day. From onboarding to troubleshooting, we’re here to help you solve challenges quickly and get the most out of your investment.
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Need Technical Support?

Our US-based Support Team is available by chat, phone, or ticket to provide fast, reliable assistance.

Open a Ticket

Sign in to your Bectran account to submit a support ticket for quick, convenient, and personalized support.

Call Support

Speak directly with a Platform Specialist at (703) 596-8089 during business hours, 9:00 AM – 6:00 PM CST.

Live Chat

Connect with a Platform Specialist on any business day from 9:00 AM – 6:00 PM CST for real-time assistance.

For support with a Bectran credit application or payment portal login, please contact the supplier’s credit or sales team directly for assistance.

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Resources and Insights

Explore the forefront of O2C innovation.

Past Due to Bad Debt: How to Segment Customers by Risk
How to Handle 100-Day+ Past Due Silent Customers
Job Sheets vs. Unsecured Credit: When to Require Project-Based Accounts

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