Collections Officer Digital Workspace
Productivity suite customized to the collector’s assigned responsibilities.
Productivity suite customized to the collector’s assigned responsibilities.
As a collector, you log in and you are in your own private workspace. The workspace holds dynamic information on all your assigned accounts and reports metrics on the progress of your collection effort.
The workspace presents you with all the tasks options required for you to complete your daily collections responsibilities. These options include account/invoice context phone calls, emails, account statements, calendar appointments, issues & disputes logs, notes, etc.
The workspace tracks and reports a collector’s effort using a number of metrics. The metrics measure both absolute and relative performance. As a collector, you use these metrics to track your progress towards your management assigned goals.
Engage with customers to resolve payment bottlenecks before invoice due date.
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Structure a payment plan that is mutually beneficial to you and your customers and automate the payment schedule.
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Resolve billing and invoicing disputes quickly and receive payments faster from your customers.
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